Request an A-to-z Guarantee Refund

You can request a refund via the A-to-z Guarantee if you encounter a problem with items sold and fulfilled by a third party seller on Eduura. To check if you are eligible to request a refund under policy, go to About A-to-z Guarantee.

Note: Currently the Eduura Mobile App does not support the feature to File an A-to-z Guarantee Refund Request. To file an A-to-z Guarantee Refund Request, please visit on a desktop browser and follow the instructions below.

  1. Go to Your Orders.
  2. Locate your order in the list and select Problem with order.
  3. Select your problem from the list
  4. Select Request refund
  5. Enter your comments in the text box.
  6. Select Submit

Note: Refund requests can take 7 days to investigate. We will notify you of our decision via the email address associated with your account. Notifications are also available to view in your Message centre. To view the status of your request, locate your order in the list on the Your Orders page and select Problem with order.